以品质信息为核心的营销内容和大众口碑传播或第三方发布的渗透方式能显著影响消费者的产品涉入行为,同时产品体验式营销则是在主动挑战消费者品牌品质信任的情况下影响其产品涉入行为,需要克服的不仅是消费者对未知信息的恐惧,还有已知信息是否安全的顾虑。品牌品质信任对易耗品产品涉入具有较大的影响,进一步说明产品特征对消费者心理和行为的影响。以电脑和服饰为例,电脑消费的各个环节都有较大的风险,消费者更加慎重,思维方式侧重于以理性为核心;服饰的购买频率较高,冲动式消费比较常见,思维方式侧重于以感性为核心。因此,易耗品消费者中对品牌品质的依赖程度比较大。感性决策周期较短而且黏性较大。耐用品营销考虑将以品牌品质为核心的感性因素融入到推广活动中,不仅可以迅速建立以品牌品质为核心的情感联系,而且可以缩短消费决策周期。 参考文献: 1.金玉芳,董大海.中国消费者品牌信任内涵及其量表开发研究[J].预测,2010,29(5) 2.柴俊武.品牌信任对品牌态度、契合感知与延伸评价关系的影响[J].管理学报,2007,4(4) 3.Fournier S.Consumers and Their Brands:Developing Relationship Theory in Consumer Research [J]. Journal of Consumer Research,1998,24(4) 4.Chaudhuri A,Holbrook M B. Product-class effects on brand commitment and brand outcomes:The role of brand trust and brand affect [J].Brand Management, 2002,10(1) 5.马进军,张鹏.品牌关系形成机制研究[J].国际商务研究,2011,32(6) 6.Blackston M.Observations:Building Brand Equity By Managing The Brand's Relationships[J].Journal of Adertising Research,2002,40(6) 7.Aaker J L. Dimensions of Brand Personality[J].Journal of Marketing Research, 1997,Vol.34(3) 8.Grossman R P. Developing and managing effective consumer relationships[J].Journal of Product & Brand Management,1998, 7(1) 9.Hiscock J. Most trusted brands[J]. Marketing, 2001, 1 10.Dick A S,Basu K.Customer Loyalty:Toward an Integrated Conceptual Framework[J]. Journal of Academy of Marketing Science,1994,22(2) 11.Elliot R,Wattanasuwan K. Brands as symbolic resources for the construction of identity[J].International Journal of Adertising,1998,17(2) 12.Lau G T,Lee S H. Consumers' Trust in a Brand and the Link to Brand Loyalty[J].Journal of Market Focused Management,1999,4 13.Chaudhuri A,Holbrook M B.The chain of effects from brand trust and brand affect to brand performance:the role of brand loyalty[J].Journal of Marketing,2001,65(2) 14.Delgado-Ballester E,Munuera-Aleman J L,Yague-Guillen M J. Development and validation of a brand trust scale[J].International Journal of Market Research,2003,45(1) 15.袁登华.品牌信任研究脉络与展望[J].心理科学,2007,30(2) 16.Larzelere,Robert E,Huston,Ted L.The Dyadic Trust Scale:Toward Understanding Interpersonal Trust in Close Relationships[J]. Journal of Marriage and Family,1980,42(3) 17.Erden T,Swait J.Brand equity as a signaling phenomenon[J].Journal of Consumer Psychology,1998,7(2) 18.Hess J S. Construction and assessment of a scale to measure consumer trust,1995 19.Patricia Gurviez,Michal Korchia. Proposal for a Multidimensional Brand Trust Scale,2003 20.Katona G,E Muller,L. H. Clark. A Study of Purchase Decisions in Consumer Behavior:The Dynamics of Consumer Reaction,1995. 21.Traylor B M. Product Involvement and Brand Commitment,1981 22.Zaichkowsky J L. Conceptualizing Involvement,1986 23.Marsha R L,Peter H Bloch. After the New Wears off:The Temporal Context of Product Involvement[J].Journal of Consumer Research,1996,13 24.Antil J H. Conceptualization and Operationalization of Involvement[J].Advances in Consumer Research,1984, 11 25.Laurent G,Kapferer J N. Measuring Consumer Involvement Profiles[J].Journal of Marketing Research,1985,22 26.Kassarjian H H,Sheffet M J. Personality and Consumer Behavior[J].Perspective in Consumer,1981,34 27.Westbrook R A,C Fornell.Patterns of Information Source Usage among Durable Goods Buyers[J].Journal of Marketing Research,1979,16(8) 28.Warrington Patti,Soyeon Shin.An Empirical Investigation of the Relationship between Product Involvement and Brand Commitment[J].Psychology and Marketing, 2000,17(9)
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